Your comments and suggestions are important to us, please click on the link below, complete and return the form to us. Please only use this form for comments about the practice and suggestions as to how we can improve our services.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Please see the attached Policy for further information:

KMP Compliments Comments Concerns Complaints Policy.

We make every effort to give the best possible service to everyone who attends our practice.

We are aware, however, that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is the case, we would wish for the matter to be settled amicably and as quickly as possible.

Most problems can be sorted out at the time they arise and with the person concerned, without the need to raise a formal complaint. In the first instance, we would ask you to give us the opportunity to resolve your problem by telephoning the Practice. 

How to complain

If you wish to make a formal complaint, it would be helpful if you would let us know as soon as possible as this will enable us to establish what happened more easily.  

Formal complaints should be addressed to our Complaints Manager.

What we will do

• We will acknowledge your complaint within three working days.
• Provide an indication of the timescale for the investigation and resolution of the complaint. 
• During the investigation we may need to seek the opinion of our clinical staff involved in your care and find out what has happened.
• If we cannot resolve the complaint within the timescales given, we will keep you informed of any delays and provide the reason.
• We will make sure that you receive an apology where it is appropriate.

Please click the policy link below to download a copy of our complaints policy:

Kingsnorth Medical Practice Complaints Policy.