Urgent same day matters are dealt with through a telephone triage system. The success of this system depends upon patients using our e-consult service in the first instance.
By completing an e-consult, the Duty Doctor can assess whether you require
- Advice only
- Attendance at the Surgery today or at some point in the future
- A home visit
In addition, they are in a position to decide what priority to give certain patients based on the clinical information that has been given.
Please ensure that if you have a call block on your telephone that this is deactivated whilst you are waiting for the Doctor to return your call.
We would like to advise our patients that when booking a telephone appointment with a clinician, the time of the appointment is a guideline only and not a guarantee that the call will be exactly at that time. There will be occasions where emergencies or complex cases may cause a clinician to run behind despite best efforts.
Should you have a specific need for a call within a time frame i.e. to fit in with a break at work, please make this clear at the time of booking and we will do our best to accommodate this if we can.
A chaperoning service is available. Should you wish to be accompanied by a chaperone during your consultation please inform one of our Receptionists who will organise this for you.
If you decide during your consultation you would like a chaperone to accompany you, please inform the clinician who will arrange this.
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse practitioner may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse practitioner, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability. Each visit request will be assessed on a case by case basis and patients may be asked to use public transport or seek assistance of friends and family to get into the surgery where appropriate.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Practice.
Extra Appointments Available at GP Practices in Ashford
Evening, weekend and bank holiday appointments will be available with range of Primary Care health professionals in Ashford.
This is part of a national drive to improve access to Primary Care services and give people the opportunity to have an appointment at a time that suits them.
These extra appointments, alongside existing services, will allow patients to pre-book routine appointments with healthcare professionals between 8am and 8pm each weekday as well as appointments on Saturdays, Sundays and bank holidays.
Appointments will be provided from practices in different locations within Ashford, not necessarily at the patient's own surgery, but the health professionals treating them will, with their consent, be able to see their full medical records.
Anyone needing to make an appointment should contact their GP practice in the first instance.
Trained reception staff will know when appointments are available and with which healthcare professional. They will be able to book an appointment at either the patients’ own surgery or one of the other practices providing appointments within Ashford. Patients should advise the receptionist if they particularly want an evening or weekend appointment.
Please note, these extra appointments will be available for pre-booked care. It is important to remember that anyone who needs medical assistance when their practice is closed should continue to dial NHS 111.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.